What I love about the work that we do is that it is so high profile and saves our clients so much money. When a primary focus is upon, say, delivering a stronger customer service, changing the culture within an organization, establishing better communications (whatever that means), or some element of project management; these projects are appreciated; but of little consequence compared to saving an organization that we save €10 million for. This also takes us and our reputations into a different direction.
Many specialists, consultants or advisors enter a business and present a ‘generic’ programme of work for a business in order to solve (or not) a problem, with a rather formulaic solution; and it is just these types of specialists that we want to follow into organisations. A big AAA business – such as a processor, a bank or an insurance company will be left floundering about what to DO and how to actually achieve savings now that they have their ‘shiny’ new process, risk engine or ‘new line of defence’. But this is all fun for us – and we set to work in two distinct phases:
a) Risk Review of what has been done so far, and then how and where the losses are being seen and managed; followed by
b) A bespoke programme of risk management work that is needed to but it right and to start making the savings that the business is searching for. We either leave a business to deliver the programme that we prescribe, or more often, help them deliver the savings – as this is where the culture change, delivery focus and business transformation stuff starts.
And that, combined all the fun of seeing the savings ‘come-in’ is where all the satisfaction lies.
Director at UKFraud